Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Returns Policy

  • Please reach out to us at info@tapstitch.com within 7 days of receiving your order.
  • Include in the email:
    • Your order number;
    • Photos, where relevant, of the issues.

      What happens next?

      • We aim to process all requests within 7 working days.
      • If your return/refund request is confirmed, you will be able to return the items to Tapstich in their original packaging. 
      • Tapstitch will not accept unconfirmed returns.

       

      Returned items 

      • All returned items should be unused, unworn, and unwashed. 
      • Tapstitch does not accept worn, stained, damaged, or altered items. 
      • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

       

      Refund

      • If your refund request is confirmed, Tapstich will return the money to the account used to pay for the order in the currency it was initially bought in.

       

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.
  • Orders that have entered production but have yet to be posted can have their shipping canceled and the fee refunded.
  • Should you wish to cancel your order, please get in touch with Tapstitch’s customer service team at info@tapstitch.com. 

 

Can I get a refund if my order is not shipped on time?

Small-volume orders

  • We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for). 
  • If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

Bulk orders

  • We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for). 
  • If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximum of 10% of your original commodity price as compensation.*

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Tapstitch is the arbiter of what relevant changes are. 

 

How long do I have to submit a return or exchange request?

  • Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kelsy.kelz513@gmail.com or info@tapstitch.com